OriginalWheels.com

Contacts

Address:
5611 Kimball Court B, Chino, CA 91710
Get directions

Website:
originalwheels.com

Phone number:
+1 800-896-7467

Categories:
Establishment   Car repair  

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Reviews about OriginalWheels.com

• Davaish Singh

  Oct, 24 2018
  ★ ☆ ☆ ☆ ☆
  Currently resolving dispute with them on a issue with two wheels sent with two different colors offsets and falsely using the wrong product number for both.
  
  If things are resolved I will alter the review upon my satisfaction as a consumer.
  
  Details:
  -Wheels purchased in 12/16 and mounted 5/17 (this was the proposed timeline told to them as well
  -They never confirmed with pics the color of wheels, however HQ/displatch and sales had the pic of the wheels and color. They did not send me pics or anything they sent the wheels and charged my card.
  -Once received they looked fine, even with slight color issue it was ok until in May the dealer mounted them (winter to summer tires) they were different wheels all together. Diff offset according to dealer, color and need alignment and balance and much more. Cost me 544$ from the dealer to get all this done and 386$ for tires for the 480$ in wheels already spent.
  -Tried to resolve with them and amex with no result since their POLICY is your problem once you inspect and keep the delivery.
  -The customer service is pretty good and they try but their policies and management and leadership needs to be open to a discussion and not firm in black and white rules.
  -They need to have not ever sold me two different wheels, or QA it, you cant take money and then think there are no repercussions for a falsely advertising product, which could have been a simple miscommunication of your part, but instead you use a policy as a fall back to cover your tracks.
  -The proposed solution would be to find the right wheel which they do have most likely nor does anyone else. So I have proposed buying all my wheels back and then I will purchase from them and pay the difference as needed for matching 4 wheel set for my Lexus 200nx.
  
  -I hope they resolve this so I have 4 matching wheels. I will even pay the mounting and dismounting which is another policy they dont have any leeway on.
  
  If they just had a dialogue or bended a little then could have been resolved very easily. Now I have to make sure as a consumer everyone is aware of their poor business practices.
  
  Ultimately only an expert could tell the wheels were wrong (visual inspection would pass for everyday ppl non car certified techs), now I will have to rent a car for this swap or they will have to mail the wheels and then charge back and buy my other wheels including 2 they charged and two they have to buy. Mismatched wheels attached as photos.
• Gordon Hendry

  May, 13 2018
  ★ ★ ★ ★ ★
  I have bought 1 wheel and had 2 redone All were done perfect Shipping and turn around was very good Manny was very helpful to me on all of these transaction You do not need to look any place else for your wheel needs

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